
I was facilitating a full-day orientation leader training recently and an orientation leader asked me how to get a group’s focus back without yelling at them. That is an excellent question and one that comes into play often- whether you’re doing an icebreaker with 500 new students or you’re running a committee meeting of 8. The worst thing one can do is yell at them to, “Be quiet!” “Stop talking!” or even “SHUT UP!” It’s hard to believe but I’ve heard the latter said by … [Read more...]











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